These ordering FAQs are updated frequently.
Who has ordered the Innovation Cities Analysis Report?
City government, state government, media, business leaders, R&D firms, think tanks, venture capitalists, universities, libraries, associations, creative companies and individuals, among others.
Who is the publisher of the Innovation Cities™ Analysis Report?
The published since 2007 is the world’s first innovation agency, 2thinknow.
Where can I learn more about 2thinknow?
Can I get a duplicate invoice or duplicate tax invoice?
Yes, simply contact 2thinknow or reply to your order confirmation email.
What main payment methods do you accept?
Credit cards — Visa, Amex and Mastercard and PayPal are preferred.
Do you accept International Money Transfers?
Yes, from some government or university clients.
Can I fax my order?
Yes, of course.
Can you invoice me?
Yes. Note though payment must be received before shipping.
Where do you ship to?
Almost any country for print or PDF.
How do you ship printed reports?
Via international airmail. Reports are place in protective plastic, backed by a board inside a large-format document envelope.
Where do you ship from?
From 2thinknow office in Melbourne, Australia.
When will I receive my report?
If you purchase an edition containing a PDF it will be sent within 48 hours of receipt of payment.
Print editions normally take 2-4 weeks via international airmail (sometimes as little as 5 days) after receipt of payment.
I received an email asking me whether I want the current or next edition.
If we are editing a report update within 28 days of your order, you will receive an email asking you do you want the current or the new edition. By default we will wait until the new edition is edited, and send you the new edition.
This ensures customers always get the latest edition.
Do you virus scan emails and attachments?
Yes, and your PDF has been virus scanned at least twice.
My print report arrived damaged, will you replace it?
Your report should arrive in excellent condition. If any damage happens, please contact 2thinknow and we will replace you report, no questions asked.
My report did not arrive, will 2thinknow replace it?
Yes, of course. Mail is rarely lost, however, if this happens we will re-verify your address with you and re-ship.
Simply contact 2thinknow or reply to your order email.
I would like to order more detailed city data, can I?
Can I purchase all data for all 162 indicators for a single cities?
Do report customers get a data discount?
Yes! A 5% discount. Just advise when ordering.
Can we get a custom innovation analysis report on our city or our industry?
Yes. Our analysts do analyst reports on innovation for a location and industry. Contact 2thinknow
Can we purchase a subscription for reports or data?
Yes! See Innovation Cities™ Program Subscriptions — www.innovation-cities.com/subscribe
Can I get your Executive Director to give a speech on the report and Innovation Cities Program / Index?
Yes, for your conference or event. More information on the speaker page at 2thinknow
Where can I learn more or answer any other questions?
Please contact 2thinknow analysts here.